1. Introduction
Welcome to Immigration Access +, a subscription-based legal support service offered directly by Tingen Law, PLLC ("Tingen Law," "we," or "our"). Immigration Access + is designed to provide informational resources and limited-scope immigration-related legal services to non-citizens residing in the United States. By enrolling in Immigration Access +, you agree to these Terms of Service ("Terms") which govern your access to and use of the Immigration Access + services.
These Terms incorporate by reference our general Terms of Service (https://www.tingen.law/terms-of-service), Privacy Policy (https://www.tingen.law/privacy-policy), and Legal Disclaimer (https://www.tingen.law/legal-disclaimer). In the event of any conflict, these Immigration Access + Terms of Service shall control for matters specifically related to the Immigration Access + program.
Please read these Terms carefully. By subscribing to Immigration Access +, you acknowledge and agree that you have read, understood, and accepted them.
2. Subscription Services
Immigration Access + provides a curated bundle of services designed to help you organize and manage your immigration-related legal affairs. Subscription benefits include:
- Monthly Consultations: One visit per month with a supervised legal assistant to discuss your immigration situation, review your emergency plan, and identify any legal changes that may impact you.
- Annual Power of Attorney (POA): Preparation and execution of a standardized POA form once per subscription year, customized to your specific needs. This form is tailored for residents of Virginia and may not be valid in other jurisdictions.
- Annual FOIA Request: Preparation and submission of one Freedom of Information Act (FOIA) request per year to retrieve information held by federal immigration authorities.
- Document Organization and Digital Archive: Assistance in gathering, organizing, and securely storing your key immigration-related documents in a private Google Drive folder shared with you.
- Downloadable Resources and Video Content: Access to a library of digital materials, including documents and attorney-led video content explaining their use and relevance.
- Community Forum Access: Participation in a semi-public online forum where you can ask questions and view responses from our legal team and other members. Posts in this forum are not confidential and do not create or maintain attorney-client privilege.
- Legal Library: Use of our digital legal library, including guides, handbooks, and informational resources.
- Service Discounts: Eligibility for discounts on additional legal services after six (6) and twelve (12) consecutive months of Immigration Access + subscription. Discounts must be requested and will be applied upon verification.
Immigration Access + does not include general legal representation. We do not represent you in any immigration matter unless you enter into a separate, written agreement for that specific legal service.
3. Subscription Terms
Billing: Your Immigration Access + subscription is billed monthly and processed through Stripe. All fees are considered earned upon receipt and are deposited directly into our operating account. There are no refunds for any reason.
Cancellation: You may cancel your subscription at any time. Your access to services will continue through the end of the current billing period. No prorated refunds will be issued for partial months.
Promotional Offers: Occasionally, we may offer promotional rates or discounts. These will be applied according to the terms of the specific promotion and may be time-limited or one-time only.
4. Legal Relationship and Disclaimers
Limited Representation: Subscribing to Immigration Access + does not create a general attorney-client relationship. We only provide the services listed in Section 2 as part of your subscription. If you retain our firm for other legal services, a separate agreement will be required.
Supervised Legal Assistance: All services are provided either by attorneys or by legal assistants working under the supervision of an attorney. Legal assistants do not provide independent legal advice.
No Guarantee of Outcomes: We do not and cannot guarantee any particular result from our services, including legal outcomes or decisions by immigration authorities.
Jurisdictional Considerations: Immigration Access + is suitable for users located anywhere in the U.S., but certain components—like the POA—are designed specifically for Virginia residents. If you reside in another state, these may not be legally enforceable, and we recommend seeking local counsel.
5. User Responsibilities
Account Security: You are responsible for maintaining the security of your account login credentials.
Use of Forums: Do not post personal, sensitive, or identifying information in public or semi-public forums. These communications are not confidential or privileged.
Appropriate Use: Misuse of the services, including abuse of discounts or misrepresentation, may result in suspension or termination of your subscription.
6. Data Privacy & Security
Third-Party Services: We use third-party services including Odoo (for platform access and communication) and Google Drive (for document storage). By subscribing, you consent to the use of these services as part of your Immigration Access + membership.
Data Retention and Deletion: We retain your documents and data after cancellation unless you request deletion. Upon request, we will delete your Google Drive folder and make best efforts to remove identifiable data from Odoo.
7. Communication Standards
Security Notice: Email and other forms of electronic communication may not be secure. Avoid transmitting sensitive personal information unless explicitly requested.
Response Time: While we strive to respond promptly, we do not guarantee a response within a specific time frame. Forum responses and assistant consultations are prioritized but not immediate.
8. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Virginia. Any disputes or claims related to Immigration Access + must be brought in the courts located in Henrico County, Virginia.
If you have questions or concerns regarding these Terms, please contact us before subscribing to Immigration Access +.